Refund policy
At Luxify, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- Products damaged due to misuse or improper handling are not eligible for return.
Refunds
- Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
Replacement Policy
- If you receive a damaged, defective, or wrong product, you can request a replacement within 48 hours of delivery.
- Clear photos/videos of the product may be required for verification.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Liquid products
- Personal care items
- Used products
- Opened or damaged packaging items
- Hygiene-related products
- Customized or personalized products
- Clearance or sale items
Order Cancellation
- Orders can be canceled before they are shipped.
- Once shipped, cancellation may not be possible.
Contact Us
If you have any questions regarding returns or refunds, feel free to contact our support team.
Luxify – Customer Satisfaction Comes First.